Blog RSS Feed

Employee Spotlight: Cynthia Brown

Posted on Thursday, November 02, 2017
By: Julia VanTine
Categories: Spotlights

Her formal job title is “receptionist,” but no one here thinks of Cynthia that way. Almost as soon as she arrived here in 2013, as an AARP volunteer, she was ready to take on bigger things.


“Just answering phones seemed boring--after a few weeks, I asked if there was anything else I could help with,” says the Reading native.


Oh yes. There was. And in 2014, she went from volunteer to employee.


These days, Cynthia, who turns 60 this month, does more than answer the phone. She enters intake data for the shelter as well as schedules pick-up times for community members who wish to make donations. Scheduling pickups is more challenging than it sounds, Cynthia says. Often, it requires patience and diplomacy, skills she honed at her previous job-- working for an answering service.)


Cynthia also is the office’s unofficial morale-booster. It’s a rare day when she doesn’t tape a joke or inspiring quote to the front-office door for co-workers, clients, and delivery guys alike to enjoy.
When she’s not at work, this avid Atlanta Falcons fan watches football, writes short stories, and dotes on her nieces, nephews, God-son, and Yorkie terrier, Brooklyn. But come Monday, she’s back at her desk early, her morning joke already taped to the door.


“I love the people I work with,” says Cynthia. “Even when I was just a volunteer, they made me feel welcome.  Now it seems like I have been working with them for longer than three years. I also have learned about the different facets of Opportunity House. Before I got here, I had no idea that it was much more than a shelter.” We’re lucky to have a “receptionist” who’s so much more.

Tagged:Spotlight, Employee

Add a Comment
« Previous Post Next Post »

Connect With Us

Opportunity House

430 North 2nd Street
Reading, PA 19601

Phone: (610) 374.4696
Fax: (610) 374.3165