FAQs

Children’s Alliance Center

Q:Are services confidential?

A:Yes, all services are confidential.

Q: Can I be with my child during the interview?

A:No, protocol is that only the child and interviewer are present in the interview room. The interview is observed from a different room by the law enforcement and Children and Youth Services investigators.

Q: Can I refer my child for a forensic interview?

A:No, referrals are accepted only from law enforcement and Children and Youth Services.

Q: Do you have school/work excuses available?

A:Yes, we provide documentation for school or work excuses.

Q: How long will an interview take?

A:Interviews can take 1 to 1.5 hours. Each child is different which can affect how long they need. Please arrive 10 to 15 minutes early to complete paper work.

Q: Is parking available?

A:Yes. There is a parking garage below the County Services Center off of Reed Street. Sign in with Security and they will give you a visitor parking pass for Level B in the Garage. Take elevator to the first floor, go through security, and then take those elevators to the 15th floor.

Q: What happens after the forensic interview?

A:Law enforcement and/or Children and Youth Services will speak with you. They might also request a medical exam and a mental health evaluation for your child.

Q: What services are provided?
A:The Children’s Alliance Center provides forensic interviews for potential sexual abuse victims at the request of law enforcement or Children and Youth as part of an official child sexual abuse investigation. The interview is conducted by a trained interviewer in a child-friendly atmosphere.
Q: What should I bring with me?
A:You should bring the child to be interviewed and insurance cards.
Q: When are forensic interviews scheduled?
A:Forensic interviews are typically scheduled at 10AM, 1:30PM, and 3:30PM.
Q: Where is the Children's Alliance Center located?
A:The Children’s Alliance Center (CAC) is located on the 15th floor of the Berks County Services Center at 633 Court St., Reading, Pa. 19601.

General FAQs

Q: Do you keep in touch with families that have received help from Opportunity House?

A: We provide aftercare to families and individuals who exit our programs. It is their choice to maintain contact with us.

Q: How can I give back to Opportunity House?

A: From preparing and serving meals to our shelter clients to tutoring students in our learning center, we have an array of volunteer opportunities at Opportunity House. Learn more  here.

Short on time? 89% of every dollar donated to Opportunity House goes directly to fund our programs. Make a financial contribution here.

Our different programs are always in need of various items. Find a detailed list of items to be donated here.

Q: How long can a person stay at Opportunity House for?

A: We do not put a time frame on a stay. Everyone who makes a commitment to stay in our program develops a personal plan. That plan and the speed of success determines the length of stay.

Q: Is your organization a non-profit organization?

A: Yes, we are a non-profit, a 501c3 registered with the state of Pennsylvania.  

Q: On average, how many people come to Opportunity House per day?

A: We have thousands of people using our programs in the course of a year, but each day is different. Our shelters are full year-round (approximately 40 men, 35 women/children). Our transitional housing and permanent housing holds approximately 10 families (various sizes).

Q: What are the hours of the Second Street Learning and Technology Center?

A: We are open 24/7. Learn more about the Second Street Learning and Technology Center here

Second Street Learning & Technology Center

Q: Do you provide meals for the kids in daycare? How much does it cost?

A: We provide 3 meals and 3 snacks a day. Meals and snacks are included in our fees.

Q: Do you provide transportation? How much does it cost?

A: Transportation is provided during the school year for children attending schools in the Reading and Mount Penn school districts as well as all Catholic schools in the Reading and Muhlenberg area. Transportation is included in our fees.

Q: Do you take children in the daycare program with special needs?

A: Yes, we accept children with a variety of special needs. Children are evaluated on a case by case basis. (We are not able to provide tube-feeding.) For specific questions, please email Nancy M. Remy VP, Child Care.

Q: What are the hours of the Second Street Learning and Technology Center?

A: Monday through Friday from 5:30 am until 9:00 pm.  We are no longer open on weekends.

Q: What do I need to bring in order to register my child at the Second Street Learning Center?

A: Please bring the following: 

  • Copy of child’s most recent physical
  • Copy of child’s immunization records
  • Child/Children’s Social Security Card
  • Child/Children’s Medical Card
  • Your Photo I.D.
  • Registration fee 

Download a copy of this information in English or Spanish

Q: What do I need to drop off with my child for infant care?

A: Diapers, a change of clothes, and pre-made formula. 

What does it mean to be an accredited Keystone STAR 4 Center?
A: Keystone STARS (Standards, Training/Professional Development, Assistance, Resources) provides families with a tool to gauge the quality of early learning programs.  As programs move up the STARS ladder, they are providing even higher quality experiences, so your child benefits even more from the program. Early learning programs can earn STAR 1 to a STAR 4 level.  To learn more visit: www.pakeys.org. We are accredited through the Keystone Stars Program (Star 4) and are committed to continuously enhancing the quality of the learning program through Keystone STARS while maintaining compliance with program regulations.
Q: What if my child has an IEP?

A: Please bring your child’s IEP to your intake appointment. 

Q: Will you make my baby’s formula if I provide a mix or powder?

A: No, It has to be pre-made. State regulations prohibit us from mixing formula.